Teaching the System to the Team

Enablement plan: training, office hours, docs, examples.

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Learning Goal

• Enablement pack (guide, video, examples).
• Office hours and support channel.
• Use-case walkthroughs.
• Metrics: adoption, tickets, reuse rate.

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Why This Matters

• A system lives only if adopted.
• Without training, chaos returns.
• Without metrics, you can’t see impact.

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Explanation

• Enablement: short video + PDF + Figma links.
• Office hours: weekly 1–2h for questions.
• Metrics: reuse %, support ticket trend.

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Examples

Bad: “Here’s a link, good luck.”

Good: Kickoff, video, examples, office hours, Q&A.

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Guided Exercise

1. Create an enablement checklist.
2. Schedule office hours.
3. Define metrics.

Independent Exercise

Run a 20-minute walkthrough for a new component; collect feedback.

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Self-Check

• Enablement pack ready.
• Office hours communicated.
• Metrics in place.

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Optional Deepening

• DesignOps enablement: https://designops.community